One of our clients in the Freight Forwarding industry has a vacancy available for an Operations Manager to join their dynamic team. As the Operations Manager you are personally responsible for managing the Operations Team in Johannesburg. The teams consists of: Operational staff, Invoicing staff, and Customs clearance staff.

Key Responsibilities:

Responsible for day-to-day Operational, Forwarding and Customs clearing management of Johannesburg and all responsibilities associated with the position.

Key tasks and performance criteria (subject to change):

Ensure the smooth running and co-ordination of the operational team in Johannesburg namely (Forwarding/Clearing/Import/Export/Air/Sea/Road)
Maintain and develop operational process/guidelines, improving and evolving to enable growth.
Monitor and optimize the utilization and performance of resources.
Develop and maintain best practices with quality controls.
Support internal role players such as Sales/Servicing/Management/Finance
Creating an environment of innovation to gain through motivation, training, supporting and team building.
Compliance with all applicable laws and regulations.
All activities performed in line with the company procedures and policies and corporate governance.
Weekly monthly reporting and attending management meetings.
Maintaining relations with various roles players (Government dept./Carrier representatives/ Transporters/Depots or handling agents/ SAAFF etc.)
Risk Management/ Crisis Management/ Project Management
Maximize customer satisfaction through co-operation and quality service.
Must be available and able to assist outside normal office hours.
Support team members if absent or whenever required.
Involvement in procuring and acquiring new suppliers when required with approval.
Assist in growing and developing the business.
Any other reasonable/lawful instruction that may be issued by management.
The company reserves the right to add additional responsibilities should and when required.

Requirements:

Conversational English language skills essential.
Knowledge of Microsoft Office programmes including but not limited to Excel, Word, Outlook.
Good documentation skills.
Organization skills.
Incoterms.
Strong Managerial Skills.

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