OPERATIONS MANAGER - HOTEL 4 - Cape Town City Centre
HotelJobs.co.za
We are looking for a Operations Manager for a well-run 4 star hotel in Sea Poitn. Under the direction of the General Manager, and within the limits of the hotel’s policies and procedures, the successful Candidate will assist with overseeing and directing all aspects of Front Office Operations, Housekeeping Operations, HR Procedures, Stock Control, Purchasing, F&B Outlets (Breakfast Area, Bars, Kitchens, Restaurants & Conferencing), Marketing, Maintenance, Training and all Hotel Operations. Also acts as the General Manager in his absence. Front Office/Operations: To monitor all personnel, specifically Reception, Housekeeping, Night Audit and F&B personnel, to ensure that all guests receive prompt, cordial and efficient attention and service throughout their stay. To provide a quick, efficient and courteous check in and out facilities. To ensure that all incoming and in-house telephone calls are answered efficiently and courteously. To ensure that all messages and faxes are accurate and delivered timorously and effectively. To ensure that all guest needs are responded to quickly, efficiently and courteously. To ensure that all guest complaints are resolved quickly, efficiently and courteously. To brief all staff at the start of their shift regarding groups, VIP’s, special events and banqueting functions and any other pertinent information. To check the arrivals lists and room allocations. On a daily basis ensure that all rates are correctly charged. To inform all other operating departments, particularly Housekeeping, of all Front Office matters that concern them. To ensure the cleanliness, repair and maintenance of all front office operating equipment. To ensure the safekeeping and storage of all guest and hotel property as and when required and that all items are removed from the Duty Manager safe within 24 hours. To ensure that all repair and maintenance problems that need attention are reported to the relevant parties and to ensure the appropriate action is taken. Supports and assists front office personnel with all F/O related tasks as required Supports and assists housekeeping and F&B personnel with their tasks Administration: To ensure that cash up procedures and shift banking is correct at the end of each shift. Provides input for monthly departmental meetings. Assists in monitoring and controlling, on an on-going basis, departmental costs to ensure performance against budget. To ensure that all Debtors are checked and accurate and that all relevant documentation is attached before placing accounts on to debtors Ensuring all outstanding debtors are followed up and statements are sent out periodically To assist with the proper control of all house accounts. To provide accounts with the necessary assistance with any queries to ensure solutions to any problems. To assist with the proper control of all refunds and to ensure that explanations are offered for each one. To assist with the proper control of the lost postings account to minimize lost revenue. To assist with the proper control of late checkouts to maximize room revenue. To provide regular feedback to F&B staff regarding discrepancies in outlet pre-lists / allowances. To conduct float checks on a daily basis. Analysis and approves discounts, upgrades and rebates if necessary. To routinely check billing instructions and guest credit to ensure compliance with the hotels credit policy, check credit limits. Personnel: To co-ordinate and prepare staff rosters to ensure adequate coverage in all operation areas according to occupancy. To ensure the maximization of staff performance through the establishment of performance standards, coaching and performance evaluation on an ongoing basis. To assist in the identification of training needs, the development of formal and informal training plans and the implementation of training sessions on an ongoing basis. To conduct on-the-job training and maintain a record on a monthly basis To maintain appropriate standards of conduct, uniform and appearance of all front office employees. To deal with all staff matters relating to misconduct or incapacity timorously Marketing: Ensuring the hotel’s information, specials, rates and events are sent to the client database. Creating advertisements/competitions/specials for the Hotel and sending out to database clients Staying in contact with production teams, tour operators and travel agents so they are constantly aware of the Hotel Assisting with sales: Doing site inspections and presentations Assisting in the managing of the Website marketing like booking.com, Expedia etc. Updating the Hotel's website with specials, guest comments and any activities that occur Ensuring social media marketing is up to date Procurement/Stock: Purchasing the best quality at the best prices. Placing all orders for hotel on a weekly basis or as needed. Receiving and checking all stock when it is delivered and issuing it into stores with correct procedures Doing monthly linen, towel, bar, food, equipment and room stock counts. Completing order sheets for ordering Doing price comparisons every 4-6 Months on suppliers Housekeeping Management: To ensure proper procedures are followed by the executive housekeeper and her staff according to 4star standards Providing the best level of cleanliness Doing linen and towel stock on a monthly basis Ensuring all linen is in top shape according to standards Comparing statements to invoices and ensuring we don’t lose revenue Providing on-going training and having meetings with staff weekly Ensuring par stock levels are kept up to hotels par level (3.5 Par Level) Checking all arrival rooms and show rooms daily Ensuring all maintenance issues are actioned by maintenance or to outsource and alternative person Ensuring public areas are spotless at all times Ensuring that amenities used by the hotel is best quality at the best price Assisting with the opening of the safes and locked doors in the hotel. Human Recourses: Overseeing all personnel related issues such as the interviewing and selection of all operational personnel and disciplinary procedures and keeping all HR files up to date Ensuring staff has all manuals and details forms of hotel, in order to deliver the highest standards of service Ensure that the appropriate disciplinary action is taken if necessary. Placing all advertisements for vacancies, internally or on the internet/newspaper Selecting the best candidate suited for the position and suited to the Hotel Ensuring that rosters are updated with sick days, Family res and absent days etc. Skills development and in-house training. Food & Beverage: Overseeing all food & beverage operations, procedures and policies Assisting with menu planning, costings, implementation, design, training and launching of menus Ensuring the appropriate service standards are adhered to at all times To ensure meals are out on time and on standard Assist with all functions and be available to staff and guests Ensure hygiene standards are adhered to Duty Management: To actively participate in duty management shifts as and when required.
Apply Now
Facebook
Whatsapp