Operations Manager - PMB - Pietermaritzburg
Pedros
DUTIES AND RESPONSIBILITIES: Implement Operations Management Framework across the organisation Support and enable the sustainability and profitability of existing and potential stakeholders Expand the scope, growth, and clientele of the brand Ensure that standard operating procedures are maintained and followed through, maintaining the required service standards Proven ability to manage operational issues at stores Proven ability to manage quality control and compliance in line with SOP Ability to achieve sales and GP% target People management Handling all operational issues for allocated stores Ensuring quality and optimal compliance with SOP Setting guidelines to ensure turnover, food cost, and operational expenses are managed to maximise net profitability Assisting Franchise partners in trouble shooting Attending to customer complaints and implementing corrective action Attending to weekly reports on stores People Management – Plan, organise, lead and control subordinates to ensure store objectives are met or exceeded Coach and develop the team REQUIREMENTS: Marketing/Business Development /Business Administration Franchise/Corporate Store experience GAAP/ Micros experience At least 2 years’ experience as a Junior Operations Manager MS Office (advanced)
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