Operations Specialist - Johannesburg
Work Location: Towers West, Hybrid More about the Area & Team: The role is within the Personal Loans Product area which is responsible for all loan products to customers. Within the team, operations is a critical area that focuses on system and process enhancements to optimize customer and colleague experience More about the project: Problem to solve Solution/Deliverable Attractive Tech exposure Automation of processes, recons etc. Developing AI to execute BAU repetitive tasks Support with investigations, analysis and operational remediation Job Description / Responsibilities: Review of credit bureau exceptions, investigate, drive resolution and re-submit rejected accounts Implement AI solutions to process auto closures and other account fixes so data/analytical ability is required Support Product rule review exercise on maintenance specific business rules Execute credit balance remediation Clear non disbursements Recon ROBOT report daily and ensure no journal failures review daily ops dashboard and ensure that issues are being resolved address Loan general enquiries account level screen prints for complaints / enquiries document retrieval and review of exception reports documenting all processes, understand systems etc. Background and experience required: Years of Experience Industry Experience Preferably knowledge of credit products/loans 5 years Must-have Skills (Mandatory Skills): Include minimum years of experience required per skill Automation and robotics/AI
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