Operations (Travel Specialist) - Alexandra
andBeyond
KEY OUTPUTS: • Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers, telephonically and via email. • Managing the reservations process including handling of bookings from Confirmed to finalising, including invoicing and travel documents • Ensuring turnaround times are strictly adhered to according to standard operating practices • Saturday duty on a rotation basis • Public Holiday duty on a rotation basis • Backup for colleagues when they are away from the office • Expanding product knowledge through attending training sessions • Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife KNOWLEDGE REQUIRED: • A good knowledge on any of the destinations that &Beyond promote within South, Southern and East Africa • An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa • Good understanding of delivering excellent service to Travel Planner/guests • An in-depth knowledge of Tourplan or a similar booking system • A willingness and aptitude to learn • Good organisational ability • Lateral thinking ability • Initiative SKILLS REQUIRED: • Communication skills and fluent in written and spoken English • Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail • Computer literate with experience with Word, Excel, PowerPoint and Outlook • Web reporting portal • Understanding of travel industry through study or work experience • Market knowledge and how it operates • Attention to detail extremely vital • Working in an orderly manner to ensure that files can be continued by other Consultants when necessary • Working knowledge of Tourplan and WETU • Understanding of quantitative and qualitative data • Relevant understanding of the Business to create strategy and making commercial decisions • Sales process and methodologies • Sales and Brand representation • Guest/Client delight • Teamwork and interpersonal skills • Conflict management and resolution • Paperless filing and Database filing and management • Good organisational ability • Initiative • High energy levels needed • Must be able to ADD VALUE • Able to travel; flexibility in terms of working hours • Self-driven; very responsible but fun; passionate about &Beyond • Proactive, have a sense of urgency and be able to act quickly to resolve problems PERSONAL CHARACTERISTICS: • Good interpersonal skills • Sense of urgency • Passionate about guest delight • Diligence and self-motivation to meet deadlines and keep on top of your job • Willingness/ability to share information and teach and inspire others EXPERIENCE REQUIRED: • Must have at least 3 or more years tour operating experience • Tourplan experience is an advantage • Wetu experience is an advantage
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