OPERATOR IT COMMAND CENTRE SHIFT - Randburg
Absa Bank Limited
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary Execute & orchestrate operational processing (batch processing & scheduling) & monitoring services in alignment with customer expectations. Leverage experience to contribute to the optimisation, digitisation & automation of command centre services into the future. Job Description Command Centre Operations Understand an aggregated view of all IT assets (includes technology stacks) Execute & orchestrate operational processing (batch processing & scheduling) & monitoring in alignment with customer expectations (& do this consistently) Take responsibility for operational processing & monitoring quality by meeting & or exceeding all SLA’s & defined targets for e.g. time, quality, cost Continuously evolve own knowledge & skills to assume responsibility for new and OR; refined monitoring & processing services to achieve efficiency & effectiveness objectives (e.g. centralised command centre) Review and analyse operational processing, monitoring & scheduling performance data and identify & proactively predict events & incidents (ahead of their occurrence) Provide support & information to business, problem management, DR, resilience & technology to identify & implement solutions that will prevent incidents, events & outages of critical business services Review operational processing, monitoring & scheduling performance data & provide recommendations for the continuous improvement of these services Participate in the testing processes for all new / optimised command centre operations Support reviews & ongoing optimization and maintenance on command centre technologies and associated tooling Participate in incident & problem management processes and provide critical data-driven insights & suggested remedial actions Stay ahead of the curve on emerging operational processing, scheduling & monitoring technologies & practices and continuously leverage evolved knowledge & skill to influence the automation, optimisation, digitisation & predictive capabilities of the command centre Accountability: Finance, Risk, Governance & Compliance Participate in risk, governance & compliance review & manage, maintain & provide regular & accurate command centre information Ensure risk, governance & regulatory compliance (always) of all processing, scheduling & operations activity (own ) Accountability: People Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption) Education Bachelor's Degree: Information Technology Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised
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