Outbound Call Center Director (Political Campaign) - OneMCI - Pinelands

Cape Town, ZA Full-Time Job Title: Outbound Call Center Director (Political Campaign) Job Type: Full-time, Permanent Location: Onsite, Cape Town (US hours) About Us: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Position Overview: We are seeking a seasoned and visionary Outbound Call Center Director to lead our political campaigning initiatives. As a Director, you will play a pivotal role in shaping the direction of our outreach efforts, driving strategic decision-making, and ensuring the success of our political campaigns. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: Develop and execute comprehensive outbound call center strategies and campaigns focused on political advocacy, voter mobilization, and grassroots engagement. Lead a multidisciplinary team of call center managers, supervisors, agents, and campaign strategists, providing guidance, direction, and support to achieve campaign objectives. Establish campaign goals, targets, and performance metrics, and oversee the tracking, analysis, and reporting of campaign outcomes to stakeholders and senior management. Collaborate with political consultants, campaign advisors, and external partners to develop campaign messaging, scripts, and voter outreach strategies that align with campaign objectives and resonate with target audiences. Drive innovation and continuous improvement in campaign tactics, technologies, and methodologies to optimize campaign effectiveness, efficiency, and impact. Ensure compliance with campaign regulations, legal requirements, and ethical standards in all outreach activities, data management practices, and communications. Manage campaign budgets, resource allocation, and expenditure to maximize return on investment and achieve cost-effective campaign outcomes. Foster a culture of accountability, transparency, and excellence within the call center team, promoting professional development, teamwork, and a commitment to achieving campaign goals. Represent the organization in political forums, community events, and stakeholder meetings, advocating for campaign priorities, building relationships, and advancing campaign objectives. Stay informed about political developments, policy issues, and electoral trends, and provide strategic insights, analysis, and recommendations to inform campaign decision-making and messaging. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated, dedicated and should possess the below qualities: Bachelor's degree in Business Administration, Finance, or related field; advanced degree or certifications in management or leadership preferred. Extensive experience in senior leadership roles within outbound call center environments, with a proven track record of success in political campaigning, advocacy, or related fields Strong strategic thinking, analytical, and problem-solving skills, with the ability to translate complex political issues and campaign objectives into actionable plans and initiatives. Exceptional communication, negotiation, and relationship-building skills, with the ability to engage and influence diverse stakeholders, including political leaders, donors, volunteers, and community members. Deep knowledge of political processes, electoral systems, and campaign strategies, with a passion for civic engagement, social justice, and democratic participation. Proficiency in campaign management tools, CRM systems, and data analytics software to track, analyze, and optimize campaign performance. Demonstrated leadership qualities, including vision, integrity, resilience, and the ability to inspire, motivate, and empower teams to achieve ambitious goals. Flexibility to work evenings, weekends, and irregular hours as needed to support campaign activities, attend events, and meet deadlines. Bachelor's degree in political science, public administration, communications, or a related field; advanced degree or professional certifications preferred. Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI ( www.mci.world ) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000 talented individuals with 150 diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP). MCI ( www.mci.world ) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000 talented individuals with 150 diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP). Apply Now

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Outbound Call Center Director (Political Campaign) - Pinelands

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