Outbound Customer Services Agent - Durban
Duties
Maintain and update sailing schedule.
Manage and monitor bookings with shipping (include monitoring daily stack dates)
Process bookings and send booking confirmation to customers.
Follow up on Quotes to fill up underutilized containers.
Clear Internal Sentry (latency) reports.
Strategic container planning to get the best utilization per container.
Handling Hazardous applications / paperwork
Send transport and packing instructions to warehouse and transporter.
Send empty depot releases to shipping line prior to container collection.
Receive all required shipping documents:
Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
Process shipping lines shipping instruction
Prepare required trade documents (EG CNCA for Luanda)
Invoice customers
Process creditor invoices
Submit RCG to SARS
Print, stamp, and release bills for customer collection
Process cargo dues
Process acquittals to shipping line.
Cost, close and post file
Tracking (as back up to Clerks)
1st leg container tracking
1st leg cargo release dates
2nd leg cargo release dates
- USA - AMS filing / EUR ENS filing. Apply Now
Maintain and update sailing schedule.
Manage and monitor bookings with shipping (include monitoring daily stack dates)
Process bookings and send booking confirmation to customers.
Follow up on Quotes to fill up underutilized containers.
Clear Internal Sentry (latency) reports.
Strategic container planning to get the best utilization per container.
Handling Hazardous applications / paperwork
Send transport and packing instructions to warehouse and transporter.
Send empty depot releases to shipping line prior to container collection.
Receive all required shipping documents:
Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
Process shipping lines shipping instruction
Prepare required trade documents (EG CNCA for Luanda)
Invoice customers
Process creditor invoices
Submit RCG to SARS
Print, stamp, and release bills for customer collection
Process cargo dues
Process acquittals to shipping line.
Cost, close and post file
Tracking (as back up to Clerks)
1st leg container tracking
1st leg cargo release dates
2nd leg cargo release dates
- USA - AMS filing / EUR ENS filing. Apply Now
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