Outbound Customer Services Agent - Amanzimtoti
Responsibilities:
- Maintain and update schedules
- Manage and monitor bookings with shipping
- Process bookings and send booking confirmation to customers
- Follow up on quotes
- Clear Internal Sentry (latency) reports
- Strategic container planning
- Handling hazardous applications / paperwork
- Send transport and packing instructions to warehouse and transporter
- Send empty depot releases to shipping line prior to container collection
- Receive all required shipping documents: shipping instruction / bill of entry prior to packing / commercial invoice / packing list and fumigation certificate
- Process shipping lines shipping instruction
- Prepare required trade documents (EG CNCA for Luanda)
- Invoice customers and process creditor invoices
- Submit RCG to SARS
- Print, stamp, and release bills for customer collection
- Process cargo dues
- Process acquittals to shipping line
- Cost, close and post file
- Issue telex releases as per SOP
- Assist with training staff members
- Matric
- Tertiary qualification preferred
- Computer literate - Microsoft Office
- Ability to work in a fast-paced, demanding environment
- Excellent time management skills
- Attention to detail
- Ability to use initiative
- Skilled with a sense of urgency
Facebook
Whatsapp