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(Part Time) Bookings Administrator - South Africa

Qualification / skills and experience required:
  • An interest in wildlife and travel experience is advantageous, but full training will be given. There may also be opportunities for travel across Southern Africa.
  • Excellent written and oral English language skills to communicate with prospective volunteers.
  • Experience with international travel is required (experience living / travelling in Africa would be advantageous)
  • IT proficiency: candidates must confidently use MS Office packages (Outlook, Word and Excel in particular)
Job description:

Sales administration
  • Responding to programme enquiries - being the first point of contact for clients looking for more information about our projects.
  • Providing up-to-date information to clients looking to join volunteer programmes.
  • Maintaining sales and bookings reports.
Bookings administration
  • Management of all post-booking administration:
  • Answering queries.
  • Following up on payments and travel documents.
  • Maintaining booking schedules and client records.
  • Project liaison with programmes across Southern Africa.
  • Post-travel follow-up: sending, collating and distributing feedback.
Bookkeeping and general administration support
  • Creating and sending quotes.
  • Entering client information in accounting software.
  • Liaising with projects for updates and ensuring that changes are communicated to clients and the marketing team.

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