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Reporting To: General ManagerRole: Pest Control Service ManagerEmployment Contract: Permanent Main purpose of the job The incumbent will be required to provide To lead, coordinate, and develop a highly motivated team of individuals and teams to ensure that they provide world class service to our customers, and overall optimization of branch service performance whilst complying with all internal and external policy and legislative regulations.Education and experience required: Full National Certificate in Pest Control or equal equivalent.Strong planning, organisational and prioritisation skillsProactive, analytical, logical, and disciplined approach to problem solving.Self-motivated and ability to work unsupervised on own initiative.Excellent verbal and written communication, with the ability to converse at all levels.Good English language skills – both verbal and literate (additional language knowledge beneficial)Flexible, as the job may require travel and additional working hours.A valid driving license.A minimum of 5 – 8 years’ experience Knowledge, Skills and Competencies: Excellent verbal and written communication skillsUnderstand and engage in contemporary and changing communication trends.Excellent MS Office skillsProficient in computer literacy, including the use of relevant software and reporting.Good people skills and relationship buildingAttention to detail.Time managementAn innovator and creativeGood organisational and planning abilityGoal and deadline driven. Key areas of responsibilities: Supervise a team of service colleagues to achieve agreed individual and (branch) team targetEnsure that individuals and the team are competent and fully trained to the professional level requiredParticipate in the support of training of the companies personnel – (service, sales and admin), as well as the customer personnel on technical matters and material (products and service)Conduct regular In-Field Coaching sessions and when required, Identify competency gaps and address these with remedial action.Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OHandS, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate recordsComplete regular Supervisory Quality Assurance checks on client’s premises maintaining appropriate service quality; intervene with appropriate corrective actionsConduct regular reviews with customer site management to assure maintenance of good client relationships.Ensure that all customers are serviced on time by managing the service team to achieve and exceed their productivity targets. Analyse and use service reports (e.g. manpower planning and productivity), taking the necessary steps to always maintain a world class standard of service.Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved.Create and maintain an environment which meets local HSandE standards, regulations, and requirements. See Description See Description Apply Now

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