Pool Operations Lead - Cape Town City Centre
With a prime location in Montague springs, Western Cape our establishment boasts a state-of-the-art pool facility that serves as a focal point for our guests' relaxation and enjoyment. We are currently seeking a dynamic and experienced individual to join our team as the Pool Operations Lead. As the Pool Operations Lead, you will play a pivotal role in ensuring the smooth and efficient operation of our hotel's pool facility. You will be responsible for overseeing all aspects of pool operations, maintaining high standards of cleanliness, safety, and guest satisfaction. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for delivering exceptional service. Key Responsibilities: 1. Supervision & Leadership Lead a team of pool attendants, lifeguards, and maintenance pool support staff. Provide guidance, training, and support to ensure a cohesive and efficient team. Foster a positive and customer-centric atmosphere among staff 2. Operational Excellence Oversee the day-to-day operations of the pool, including opening and closing procedures. Ensure the pool area is clean, well-maintained, and adheres to safety standards. Monitor pool water quality and collaborate with maintenance for necessary adjustments. Ensure that all Gardens and Grounds are kept neat, tidy, clean and well maintained. 3. Guest Experience Interact with guests to ensure a high level of satisfaction and address any concerns promptly. Coordinate poolside services, including food and beverage offerings, to enhance the guest experience. 4. Safety and Compliance Enforce pool safety rules and regulations, promoting a secure environment for guests and staff. Conduct regular safety drills and training sessions for the pool operations team. Stay updated on industry standards and ensure compliance with relevant health and safety regulations. 5. Inventory Management Manage inventory of pool supplies, towels, and equipment. Coordinate with the procurement team to ensure an adequate stock of necessary items. Must have: Proven experience in a supervisory or managerial role within a hospitality or recreational setting. Certification in lifeguarding and knowledge of pool operations. Strong leadership, communication, and interpersonal skills. Ability to work flexible hours, including weekends and holidays. Familiarity with health and safety regulations related to pool operations. Behavioral Competencies : Leadership Communication Skills Customer Focus Team Collaboration Problem Solving Safety Orientation Attention to Detail Time Management Conflict Resolution
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