Job Purpose:
Support and maintenance of Switching applications and Terminal applications

Key Responsibilities:
Terminal Products, Switching Products and Key Management

Mentor junior team members.
Maintain existing switching products
Assist customers with integration into the company payment switch
Maintain compliance with banks (implement patches etc.).
Assist with PCI (PIN,P2PE and DSS) Audits
Recommend enablement of enhanced features.
Provide solutions for customer requirements (both terminal or switching).
Enable any source channel to integrate into the company switch.
Implement new features on both terminal and Switching products.
Offer technical guidance to team members.
Explore products other then terminals, e.g. Mobile phone, ecommerce etc.
Maintain existing switching products
Explore new switching products, conduct P.O.Cs.
Assist with Crypto key management

Core Responsibilities:
Maintenance

Maintenance of Switch application (Patching, Database maintenance).
Maintain PCI and Association compliance.
Investigate bugs in Terminal applications.
Investigate issues raised by operations.
Remedy ticket management.
A Deep understanding of ACI Postilion
Understanding of UP Framework product.

Implementation

Conducting end-to-end testing for new customer integrations.
Document implementation.
Document user guides.
Interpret Interface and functional specifications and assist customer with integration.
Update Interface specifications.
Excellent knowledge of eSocket.POS

Key Management

Participate in Key Ceremonys

Communications & Working Relationships:
Internal:

Team members
Key Account Managers
Operations Support Staff
Development teams
Infrastructure Teams
Heads of departments

Reasons for Interaction:

Customer requirements
Issues raised by customers
Development requirements for products
Infrastructure setup for new and existing products
Discuss requirements to deliver a product which may involve assistance from relevant teams.

External:

Customers
3rd party Vendors
Banks

Reasons for Interaction:

Assist with integration or assist the customer with guidance on how the product operates. Solution design.
Application fixes, enhancements available, Compliance requirements, new products.
Integration of new customers, Compliance, query resolution, new product implementation.

Qualifications, Experience, & Skills:
Educational Qualifications:

Matric
Diploma in IT (programming)

Years of Experience:

8-10 years work experience
5 years in Payments

Other requirements:

EMV Knowledge.
Advanced Postilion Knowledge.
Card Payments knowledge.
Card Payment Switching Knowledge.
Payment Terminal knowledge.
Problem Solving skills.
Always looking at doing things in different ways.
Programming knowledge (Java).
Technology and system savvy.
Numeracy skills.
Ability to work in a fast-paced, high-pressured environment whilst still maintaining high levels of accuracy.
Ability to maintain supreme levels of ethical behavior and confidentiality.
Ability to identify opportunities for improvement

Behavioral Competencies:
The incumbent is required to have demonstrated the following competencies:

Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
Teaming: Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes. Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.

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