Pre Legal Collections Team Leader (Credit cards - Banking) - Sandton
I am looking for an experienced Pre Legal Collections Team Leader for the Credit Card department at one of the TOP banks in S.A. Candidate to be based in Sandton. Will not consider candidates who come from agency and collects on behalf of banks. Leading a team of Collections Admin staff - early stage and post default recoveries Manage back office operations on a daily basis User acceptance testing Offer support during system incident and outages Staff recruitment Constant team coaching Drive continuous improvement to enhance client experience Drive team performance QA - Team reconciliations and cases Responsible for root cause analysis Monthly reporting - operations Attend to disciplinary meetings Must have: No less than 2-3 years' Team Leadership role in Collections environment within the Bank, Credit Card Matric BCom Risk management, Banking, Financial OR Business related degree (completed) Studying towards or completed NQF level 5 FAIS qualification RE 5 is an advantage Should have own car Work 24/7 shift or overtime as required Project management skills Strong communication skills Analytical Risk management skills Attention to detail Deadline driven Resilient Strong negotiation skills Strong personality Excellent relationship building skills Born leader Energetic Conflict management skills Able to deal with various personalities System orientated Strong report writing skills Ethical Excellent track record, clear Crim, Fraud, ITC Pass the interview process and psychometrics Only serious applicants will be considered
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