Minimum requirements:

Bachelor's degree in Finance
5 years' experience of electronic collections working in a financial industry
Exposure to insurance industry
Ability to analyze data, identify trends, and develop actionable insights
Detail-orientated and highly organized with a focus on improving collection success rates
Proficiency in using collection software and Salesforce CRM systems
Strong knowledge of debt collection laws, regulations, and best practice
Initiative-taking and good problem-solving skills
Excellent communication and presentation skills with the ability to influence on all levels
Attention to detail and structured approach to work
Ability to work under pressure and meet deadlines

Roles & Responsibilities:

Develop and implement effective collection strategies and processes
Analyze collection data monthly, identify trends and identify and implement improvement to business processes
Provide monthly reports on collection activities, performance metrics, and trends to senior management
Collaborate with other departments such as finance, sales, and customer service to streamline collection processes and enhance overall efficiency
Review and update collection policies and procedures to ensure compliance with regulations
Maintain compliance with all collection and banking laws and regulations
Responsible for communication, business operations and administration with our collections partner, Q-Link
Responsible for the transactional banking relationship and business operations with the company's Bankers

Consultant: Dani Christian - Dante Personnel Pretoria Faerie Glen
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