Process Executive Cape Town, South Africa - Cape Town Region
Sagen Advisory Pty Ltd
Introduction A rapidly growing leader in global supply chain and freight forwarding, with offices in North America, Oceania, and South Africa. This family-owned company was formed through the merger of businesses from Australia, Canada, the US, New Zealand, and South Africa. Providing transportation services through a network of over 3500 agents worldwide. Description IMPORTANT NOTICE: Although FULL-TIME, the position will be an ONGOING FIXED-TERM CONTRACT BASIS. Role description: Your primary responsibilities will include supporting and enhancing our CargoWise platform and driving continuous process improvement. You will troubleshoot and assist the team with CargoWise One (CW1) and various software and hardware issues as needed. As the Business Process Executive, you will manage all aspects of CargoWise, reporting directly to the CEO based in Canada Qualifications and Minimum Requirements: Grade 12 and Tertiary Qualification within Logistics / Supply Chain / Transportation preferred Certified CargoWise Professional – NON-NEGOTIABLE Minimum 5 years experience working with CargoWise / Wisetech in an IT support role. Working knowledge of Workflow, Events, Milestones, Tasks, and Triggers and how to create and edit them. Working knowledge of Document edits on CargoWise Working knowledge of troubleshooting EDI and API transmissions from CargoWise with 3rd party software and customs Working with the CargoWise Registry in setting and improving the responsiveness of the system as well as maintaining the highest security standards at all times Reliable, Punctual, and a great Communicator is essential for the role. Key Duties and Responsibilities (5 years): Processing and answering all the basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching CW1 guidelines. Continuously improve the CW1 workflow automation across global offices. Design, implement, and troubleshoot other CW1 automation programs including but not limited to Online Tracking, EDIs with 3rd parties, Mobile App, etc. Troubleshoot and assist the Team with their CW1 and Software / Hardware issues if any. Work closely with other departments to make the automation and IT matters go smoothly. Manage and generate automated reports for management from CW1. Manage CW1 groups and staff access to each module under the strict guidelines set by Directors. Proactively manage our relationship with CargoWise and our monthly invoices and advise where we can make savings. Additional duties and responsibilities may be assigned by management. Profile With a minimum of 5 years of experience in logistics, supply chain, freight forwarding, and IT, the candidate is well-versed in these critical areas. Holding a CargoWise certification is essential for this role. The candidate will troubleshoot and support the team with CargoWise One (CW1) as well as various software and hardware issues as needed. As the Business Process Executive, they will manage all aspects of CargoWise, reporting directly to the CEO based in Canada. They are comfortable working in a fully remote setting and assisting offices globally, with flexible working hours. We offer Fully Remote, Flexi Hours (Global Offices), Basic Incentive
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