Product Owner Midrand - South Africa
iSanqa
Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation Amazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment POSITION: Contract until December 2025 COMMENCEMENT: As soon as possible ROLE: Steer and govern Group IT Service Desk initiatives and projects Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support Manage transformation within the IT Service Desk relating to new technologies and refined processes Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered isanqa isanqajobs Operationsengineer subproductowner ITsupport AI ITSM ITservicedesk QUALIFICATIONS/EXPERIENCE Two years of IT related working experience ESSENTIAL SKILLS ITSM (IT Service Management) IT Operations Frameworks (E.g., ITIL) IT Service Delivery Management Project Management DevOps Agile Methodology JIRA & Confluence Service Desk Methodology Provider / Contract Management – SLAs and KPIs Technical experience with Data and Analytics (E.g. QlikView) Artificial Intelligence (NLP, ChatBots and Machine Learning) Office 365 ADVANTAGEOUS Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)
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