Product Trainer Umhlanga - South Africa
Careerbox
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives. To learn and continuously improve the content and delivery styles required to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses with exceptional product and skills knowledge. Client Facilitate Training group as per Client curriculum requirements Multi skill into different campaigns and accounts required to be delivered from various industries Conduct Training Needs Identification as per project requirements and report findings Attend Quality Calibration sessions and ensure variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date Attend Trainer Certification programmes – internal/external Self-upskill on Industry updates and relevant knowledge People Communicate with team on Knowledge and Skill change updates for relevant campaigns Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach his/her own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one on ones and EWS Process and Risk Review Training content and suggest new ways of delivery to improve effectiveness Complete Training Administrative tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery Collect feedback on Knowledge and Skill gaps from Gradbay groups. Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep up to date with changes by attempting monthly Knowledge Assessment Skills and Competencies Facilitation Skills Communication skills Interpersonal skills Influencing skills Detail orientation Microsoft Office Experience, Knowledge and Qualifications 1 Year experience in Training Retail Experience Markert Related
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