Program Operations Associate - Cape Town Region
Boldr
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As a Program Operations Associate, you are responsible for managing the program operations for the majority of Boldr’s partners. You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO Set up programs in Boldr’s back-end and configure the program, according to partner specifications. Match mentors and mentees in impactful mentorship relationships using our proprietary tools. Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction. Communicate directly with mentors and mentees who request extra support. Collaborate closely with other Program Operations Associates to prioritize and execute implementation tasks on tight turnarounds. Pull, clean, and manipulate program data for partner-specific needs. Send regular outreach to partners to highlight the value of their programs. Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials. Requirements WHAT WE’LL LIKE ABOUT YOU YOU ARE… Curious and authentic, just like us beboldr An analytical and critical thinker, with an eye for even the most minute of details Passionate about client satisfaction YOU HAVE… 2 years of work experience. A high degree of personal organization, project management competence, and attention to detail. High accountability and the ability to prioritize deadlines in a fast-paced environment Strong written and verbal communication skills. The ability to quickly and independently build product and process knowledge through problem-solving and adapt understanding to new changes. Proficiency in cleaning and manipulating data in Excel or Google Sheets. In order to apply for an internal position within Boldr, you must have been employed, in good standing, with the company for at least 6 months. Preferred Qualifications: Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack. Experience working in a startup environment and navigating ambiguity. Prior full-time remote experience. Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership. Benefits Base salary plus benefits.
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