Project Coordinator Gauteng - Gauteng
Freddy Hirsch Group Ltd
Are you ready to take on a pivotal role in a dynamic environment? We are seeking an experienced Workshop & Spares Project Coordinator to join our team and manage projects from start to finish. If you have a technical background and a knack for customer service, this position offers an exciting opportunity to make a significant impact. Lead the delivery of projects from scoping and development to planning, implementation, and completion. Manage customer escalations effectively to resolve concerns promptly. Collaborate closely with internal sales teams and customers for sales and technical clarification. Attend and document customer meetings, providing formal minutes to all stakeholders. Deliver exceptional customer service, especially during plant breakdowns, to ensure equipment uptime. Plan, schedule, and organize technical resources efficiently based on urgency and travel time. Manage the technician job card process from creation through to final invoicing. Proactively schedule and utilize technicians to maximize efficiency. Understand and manage customer expectations. Oversee stock control management and store processes. Implement effective Change Management strategies for project scope adjustments. Matric with Mathematics. Relevant Technical Qualification in the service industry (advantageous). Knowledge & Experience: Administrative experience. Customer service experience. Sales experience is advantageous. Technical aptitude in Mechanical & Electrical areas. Requirements: 5 – 10 years of production experience (experience in the food industry is beneficial). 3 – 5 years of customer-facing experience in a technical or sales capacity. Proficient in computer applications. Competitive salary and benefits package.
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