QA Consultant - Johannesburg
Energy at Work Projects
Join Our Team as a Quality Assurance Maestro Are you the ear that catches the rhythm of quality in every call? We're on the lookout for a vibrant Quality Assurance Consultant/Coach to join our dynamic team of Short-Term Insurance Sales Consultants Purpose of the Job: You're the maestro ensuring a symphony of quality in our sales calls. Your role involves meticulous monitoring and review of insurance customer service phone calls and transactions. Job Functions/Responsibilities: Call Monitoring Extraordinaire: Perform call monitoring for quality control on data processing, ensuring every conversation hits the right notes. Provide monthly result harmonies to our management team. Precision Transaction Review: Conduct transaction reviews for quality control on data processing, ensuring every detail is in tune. Join the chorus in designing and reviewing quality control processes, identifying efficiencies and improvements for insurance processes. Special Project Virtuoso: Participate in special projects, unleashing your creative flair for enhancing our quality control repertoire. Take the stage and perform any other duties assigned by our management, showcasing your versatile skills. Qualification Requirements: ???? Education: Matric Clearances: Clean ITC/Criminal Check Experience: 5 years of call centre experience, where you've honed your listening skills. 2-3 years of Short-Term Insurance Quality Assurance experience, making you the maestro of our insurance melodies. Ready to make quality resonate with every call? Join us in creating a symphony of excellence in insurance service Apply now and be part of our team where every note counts
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