Quality Assurance Administrator - Central Johannesburg
This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. .MAIN PURPOSE OF THIS POSITION To assume responsibility for: Quality Assurance for the Group MAIN TASKS AND RESPONSIBILITIES: Implement and Monitor the QA process (Internal Call Centre QA)Conduct all assessmentsMonthly reportingTrend ReviewsCoach Staff for QA/Performance ImprovementStaff Training REQUIREMENTS: Matric and Qualification in Call Centre Management3 Years’ Experience in Call Centre ManagementMust be able to interpret Most South African LanguagesAttention to detail. Logical Thinker. Problem Solver. Good Communication SkillsAbility to work to tight deadline https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDM5NDQ3Mzg3P3NvdXJjZT1ndW10cmVl&jid375420&xid1439447387
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