Quality Assurance Administrator (Call Centre) - North Johannesburg
adtalent
The Call Centre of a well-established business in the finance and transport industry has a vacancy for Quality Assurance Administrator with at least 2 - 3 years experience in Call Centre Management. This is an opportunity to play a key role in the day to day running of the organisation. In this role you will support the Director: Operations, working closely with him to ensure optimum operational efficiency and maintenance of required level of governance & compliance that the company is required to comply with. MAIN PURPOSE OF THIS POSITION To assume responsibility for Quality Assurance for the Group MAIN TASKS AND RESPONSIBILITIES Implement and Monitor the QA process (Internal Call Centre QA) Conduct all assessments Monthly reporting Trend Reviews Coach Staff for QA/Performance Improvement PERSON SPECIFICATION Matric and Qualification in Call Centre Management 2. 3 Years’ Experience in Call Centre Management Must be able to interpret Most South African Languages Attention to detail.Logical Thinker. Problem Solver. Good Communication Skills Ability to work to tight deadlines
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