Quality Assurance Agent: Call Centre - Pretoria
My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract.
- Grade 12
- Certificate in Quality Assurance
- Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk.
- Familiarity with the IVANTI Service Desk system (previously known as HEAT) or similar ATS systems.
The contact centre service will support the channels below (and any other new channels):
- Email support.
- Telephonic support (both inbound and outbound).
- Walk-in centre face to face support.
- Instant Messaging/AI Support.
- Special projects (training, exhibitions, solution testing, etc.).
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