Quality Assurance Analyst - Cape Town City Centre
Key Responsibilities:
- Call listening & evaluation
- Feedback & coaching
- Compliance monitoring
- Customer insights monitoring
- Process improvement recommendations
- Side by sides
- Quality calibration
- High school diploma or equivalent
- Minimum of 3-year experience in customer support
- Previous quality assurance experience advantageous
- Well versed knowledge of rain products (current & legacy) and troubleshooting these products
- Familiarity with internal processes within the CEG
- Understanding industry best practices
- Attention to detail
- Advanced verbal communication skills
- Advanced written communication skills
- Empathy and patience
- Adaptability
- Orientated toward continuous learning
- Personal resilience
- Ability to work within a team & independently
- Effective time management skills
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