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Reference: SW004689-JM-1My client, an established fruit exporter based in Stellenbosch is seeking to employ a Quality Coordinator.The successful candidate must have a relevant tertiary qualification, in-house and/or external training in quality management and industry training in export requirements/protocols. Education Required Relevant tertiary qualification In-house and/or external training in quality management Industry training in export requirements/protocols Skills Required Good negotiation skills Good technical skills, especially knowledge of post-harvest disorders, their causes and the impact of the export handling chain on fruit quality Thorough understanding of economics of claims management and the quantification of losses due to poor quality Thorough knowledge of the concepts of total quality management, quality assurance and quality control Attention to detail and neatness Experience required Quality-related experience with perishable products will be advantageous Key Performance AreasAccreditations and market/client specific requirements/protocolKey Activities: Study and communicate client contracts and technical requirements Market/client specific label, marking & inner-packing requirements Knowledge and understanding of market specific protocols and requirements Assist Growers/Packing facilities in accreditations. (Internal audits) Control and manage MRL’s for various markets Key Result Indicators: Cover all technical fields of contract Need to adapt to structure and system changes, trends and industry information Incorporate requirements into packing guides Keep up to date with their latest requirements and build relationship Stay updated on latest changes and SOP regarding pre- and post-harvest chemicals Effective handling and processing of quality feedback/informationKey Activities: Analyse arrival report information and file all reports Flag problem fruit on QX Verification and quantification of claims Internal quality reporting Compile claim reports to growers Key Result Indicators: Manage disputes and conflict relating to impact of quality on supplier payments Calculate correct claim values Determine whether the cause of the claim is inherent, caused by supply chain, or related to market conditions Prevent risk on supplier payments for fruit with quality problems Report on quality issues during the weekly Ops meeting Claim resolution and settlement within 28 days Compile claim reports Marine insurance claimsKey Activities: Log claims with insurers Follow marine claim procedures Gather evidence and documents to support claims Compile claim letter and supporting documentation per claim Key Result Indicators: Efficient recovery of losses from service providers Identify actions to prevent re-occurrence, in collaboration with Logistic service providers and SC Fruit inspectionsKey Activities: Inspecting fruit at source, port or market. Organizing third party inspections through internal & external service providers Process inspection information. Key Result Indicators: Pre-shipment quality control and appropriate action to be taken if necessary Compile and upkeep of supplier’s quality profiles General Functions:Key Activities: Attend workshops and industry meetings. Compile grower/packhouse list and expiry dates of certificates. File all accreditation certificates and spray records. Compile receiver list and status of requirements etc. Familiarize yourself with market phytosanitary requirements and NDA specifications Key Result Indicators: Remain informed of changing or new industry developments and/or requirements Compliance to export / market requirements Apply Now

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