Quest Staffing Solutions Ongoing Job Vacancy – Apply Now - South Africa
We’re seeking a Service Relationship Consultant Mobile Telecoms/ICT – 12 Month Contract – Johannesburg MUST BE AVAILABLE IMMEDIATELY Job Title: Job Title: Service Relationship Consultant Mobile Telecoms/ICT Location: Johannesburg Job Summary: Duties & Responsibilities: Fast moving industry with constantly changing business requirements and technologies Fluid complexities of customer expectations and demands Ensure escalation management processes and procedures in relation to the internal management structures Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements Customer name/address changes (bill to, ship to, registered office) Contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, Desired Experience & Qualification: Matric ITIL qualification is MANDATORY All experience must be in the mobile sector (voice and data)· Service Management experience is mandatory 2 – 3 years’ experience within a service fulfilment and/or assurance role. 2 – 3 years’ experience in a client facing role· IT/Telecommunications background is essential Experience in client facing service, quality assessment and/or technical support Package & Remuneration: Salary: R176 per hour Contract: 12 Months To Apply: Click Here Interested? If interested, please apply directly through Pnet or email us directly at jobsquest.co.za Remember, if emailing us directly, to insert “Service Relationship Consultant – JHB ” in the email subject line, for consideration.
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