Real Time Analyst - Durban
Webhelp
Advisor Location Durban, South Africa Language English Job Advert Reimagine your career If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst on an exciting international campaign at Concentrix Webhelp in our in our dynamic Durban office. We’re looking for someone who appreciates structure and can create functional order before things become chaos In this Real Time Analyst role, you’ll need to work systematically, think analytically and act swiftly to ensure efficiency. You will be responsible for ensuring the contact centre is operating consistently in line with operational procedures and achieving client targets so you’ll need to be quick on your feet to problem solve and find solutions. If you’re ready to take on an opportunity to boost your career then apply today. What you will do in this role As a Real Time Analyst on our team, you’ll be: Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing Monitoring and tracking access issues across all levels and all required systems Tracking and logging network issues to provide insights to operations and impacts on performance Monitoring schedule adherence to assist the management team in achieving target driven adherence goals Retrieving all messages recorded on the attendance line Monitoring workforce management as required Your qualifications Concentrix Webhelp is a great match if you have: Excellent communication skills Proficiency in MS Office Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence Clear credit and criminal records It will be a plus if you: Have experience with workforce management products and contact centre monitoring applications Have proficient Excel skills Please note that the appointment will be made in line with the in line with the company’s EE Plan. Reimagine the best version of you Ready to bring your skills and experience to a company that values your expertise? Discover why over 440,000 game-changers around the globe call Concentrix Webhelp their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.
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