Receptionist (Ngala Safari Lodge) - Hoedspruit
&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single &Beyonder makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose &Beyonders very carefully they are the strength and the future of this company.
KEY OUTPUTS:
- Processing reservations from Bateleur House
- Ensure all necessary items are ready & waiting before morning meeting at 8am
- Checking guests out or in if needed
- Controlling Guests bills making sure they are accurate at all times.
- Communicating flights and transfers
- Handling Radios and communication between field team and lodge
- Guest adventure bookings
- Maintain Pan Hospitality billing systems.
- Host guests at dinner as per the front of house hosting roster.
- Ensure all telephone calls and radios are answered timeously.
- Ensure you are always polite on the radio & telephone.
- Ensure all filing is done daily.
- All feedback forms are processed on the feedback form spread sheet.
- Liaise with reservations department on bookings, rates & guest info.
- Working according to your shift checklist
- Accountability for cash and administrative errors
- Communicate with staff & other departments about day-to-day activities.
- Generally good at keeping communication flowing through the lodge.
- Lodge Day sheets Make sure that all necessary information is on the day sheets & are up to date with the most accurate information.
- Doing day sheets ahead to plan & coordinate
- Doing detailed & accurate handovers with co-workers
- Maintaining telephone billing systems
- Assist finance with invoicing if needed.
SKILLS REQUIRED:
- Communication skills - with guests and fellow staff members
- Kind, Courteous, and pleasant disposition
- Great Phone etiquette
- Standard of your work must exceed the standard of the lodge.
- Good organisational ability
- Lateral thinking ability
- Organizational Skill
- Attention to detail.
- Exceptional Multitasking
KNOWLEDGE REQUIRED:
- Hospitality
- Environment
- The surrounding communities
- The country
- Company Knowledge (&BEYOND as well as Foundation)
- Pan Hospitality knowledge will be an advantage.
- Valid South African Drivers licence
PREVIOUS WORK EXPERIENCE REQUIRED:
- Minimum of 2 years of experience in Hotel/Lodge Front Office Operations
- Computer literate with a good knowledge of MS Office especially Excel and Outlook
- Fluent in written and spoken English, additional languages will be an advantage.
PERSONAL CHARACTERISTICS
- Passionate about guest delight
- Able to create new ideas.
- Able to handle pressure, and still operate effectively.
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience as per the company standards.
- Good interpersonal skills able to function as part of a team.
- Attention to detail and initiative.
- Diligence and self-motivation to meet deadlines and keep on top of your job.
- Willingness/ability to share information and teach and inspire others.
This is a permanent live-in position, based at Ngala.
Transport to/from leave cycles is the successful candidates own responsibility.
We reserve the right not to make an appointment.
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