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Recru-IT Recent Job Recruitment – Apply Now - South Africa

Responsible as the primary point of contact for selected signature accounts regarding all service-related issues. Manage Customer expectations based on contract, service, and resources available and optimize the company service offering based on Customer’s business objectives. Be seen as the key Customer escalation point in the company and co-ordinate an effective response across internal teams to timely resolution. Job Title: Customer Service Manager ITIL (Telecoms) Location: JHB – Central Reference: CPT004390-BB-1 Job Summary: Duties & Responsibilities: Key stakeholder Relationship: Internal All departments External: Suppliers, vendors and Customers, Account Directors Minimum Qualifications: Engineering / Computer Science Degree/ Information systems degree or equivalent experience advantageous ITIL Foundation level essential / Lean Sigma Customer Service / Relationship Management – advantageous Minimum Experience: At least 5-10 years in a customer facing position within the IT industry, minimum of 2 years in a similar role Project Management experience preferable Track record of delivering services and solutions in complex Telco environments Other Requirements: Prepared to work overtime and flexible working hours Willing to travel locally and internationally Must have own transport Valid passport Competencies: Knowledge: Network topology and architecture experience: Knowledge of Cisco networks (troubleshooting and analysis) – MPLS, VPN, Routing, LAN, Switching Knowledge of general network products i.e., shaping, compression, acceleration etc. Knowledge of SDWAN/ Cloud / Security Skills: Able to build rapport with Customers and engineers Project management skills Proficient at report generation Excellent Word, PowerPoint, and Excel skills Excellent communications skills (verbal and written) Strong presentation skills at C-level engagements Behavioral: Customer Responsiveness Commercial acumen Package & Remuneration R 1 – 1 – Monthly To Apply : Click Here Apply Now

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