REF80625, Freight Forwarding Account Manager (Cargowise), Port Elizabeth - Port Elizabeth
REF#80625, Freight Forwarding Account Manager (Cargowise), Port Elizabeth, Rneg
- Experience Freight Forwarding environment end to end process (min 2 years)
- Experience working in a client retention capacity (Min 2 years)
- Cargowise1
- MS Office Suite
- Client liaison
- Forwarding experience
- Proven track record of service excellence
- Experience in managing freight RFQ’s and tenders.
Main Purpose of the Role
- To ensure all activities regarding the management of designated key accounts are executed and the assigned key account portfolio grows per the annual incentive scheme.
Duties
- Updating and maintaining CRM system (MS Dynamics).
- Weekly, monthly, and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s). Compiling monthly management reports and presenting to customers monthly
- Manage and resolve CSP surveys and feedback.
- Managing the debtors with the client for queries, payments, and payment terms.
- Customer dinners and general entertainment as and when required.
- Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
- Manage annual price increase process.
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