Purpose of the Job: The primary responsibility of the Regional Manager is to implement an effective operations model within the Hygiene, Landscaping and Pest Control divisions. The Regional Manager will report to the Regional Director and serve as a member of the Senior Management Team. KEY RESPONSIBILITIES: Enforce the Company's Disciplinary ‘Code of Conduct' Ensure Operational excellence in service delivery Adopt an initiative geared towards Integrated Operational Excellence Ensure customer satisfaction across the region Improve the Integrated operational systems, process and policies in support of the Organization's mission, specifically, support better management reporting, information flow, Client relations and organizational planning Ensure Client retention Assist with business growth Drive cost saving initiative Responsible as functional leader for developing operations management, and service talent within Excellerate Services Interact with the Senior Management to ensure the appropriate infrastructure requirements are specified and functioning in accordance with the Company policies and procedures Interact with the K.A.M.'s on all reconciliation and items impacted by Operations. I.e.: Contract Adjustments/ New Quotations and Payment Conditions. Be the central escalation point for operations service issues in the Region Operate within the budget and utilize tools provided Support the Operational teams in gaining new clients including key meetings with prospective or new clientele Lead initiatives to design or improve processes and performance Drive best practice across the region Lead operational meetings as required Ensure compliance with regulatory policies and procedures, policy terms and conditions and current relevant legislation and regulations in accordance with Landscaping, Pest Control and Hygiene Industry. Communicate effectively at all levels of the business Debtors Fleet Management Managing productivity of KAM, CO'S and all team members MINIMUM REQUIREMENTS: Matric Certified Solid Computer Proficiency NQF 7 Tertiary Qualification Short Courses related to Hygiene and Pest Control will be advantageous Proven Track Record in Operations Management, in the Hygiene & Pest Control Division Driver's License Code 08 and own reliable vehicle Solid Risk Assessment and Site Survey experience 5 years of direct Management experience in the Pest Control/Hygiene Industry 5 years of Senior Management experience with strong integrated knowledge of the Business Knowledge of the Pest Control/Hygiene Industry regulations including Operational and Client requirements SHEQ knowledge will be advantageous COMPETENCIES: Strong Problem-solving skills Excellent People Management skills Proven negotiation and influencing skills Excellent verbal and written communication skills Demonstrated commitment to high ethical standards within a diverse workplace Strong commitment to service and quality standards as well as Client Satisfaction Demonstrated experience in coaching, motivating, developing and leading a professional Team Demonstrated leadership and vision in managing staff groups and major projects Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously Apply Now

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Regional Manager Pest Control Hyde Park - South Africa

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