Regional Operations Manager - Cape Town - Century City - South Africa
Brief Role Description:
To implement an effective operations model within the customer facilities and ensure service are delivered effectively and economically.
This role profile is an abridged version of what the job incumbent is expected to do in an ordinary day. It does not cover all the duties that will be undertaken by this person which may be delegated to the job incumbent from time to time.
Key Performance Areas:
Provide input and develop plans regarding the BI strategy.
Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance
Drive execution of effective operational strategies with soft service suppliers i.e. planned, preventative and emergency services
Identify risks related to soft services on Clients property and action evaluation and resolution
Implementation of an effective HSE, Quality & Risk Management system in accordance to Client needs
Ensure optimum utilization of available resources in various service lines i.e. cleaning, landscaping, waste, hygiene, pest control, Mailroom
Drive the completion of open PPM work orders and ensure closure with appropriate documentation
Continuously monitor and evaluate service delivered by supplier staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Clients instruction
Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
Manage back to back SLA agreements with suppliers and contractors
Monitor service providers (contractors) performance and effect corrective action on any deviations to the SLA
Assist in the management of soft service projects and provide support, where applicable
Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
Manage operations within allocated budget
Ensure timeous weekly and monthly reporting
Manage staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback
Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
Ensure adequate staff placement i.e. manage/approve applicable leave for subordinate employees
Responsible for training, coaching, mentoring & development of staff
Core Competencies:
Initiative/Proactivity
Deadline Driven & Highly Motivated
Stress Tolerant
Excellent Written Communication
Basic Supervisory Skills
Subordinates Capacity Building
Customer Focus
Negotiation Skills
Analytical Skills
Planning/Scheduling/Objective Setting
Teamwork & Partnering
Relationship Building
Interactive Reasoning
Excellent Oral Communication
Salary- R700 000pa CTC
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