Reservationist - Randburg - Randburg
HotelJobs.co.za
A collection of 5 luxury boutique hotels & lodges seeks a reservationist to join their Central Reservations team based in Randburg. Maximize sales by responding to guests/agents with accurate information in a professional and timeous manner. Be able to process bookings from initial contact, follow up, obtaining of guest details and collection of monies due. Book accommodation, transfers, flights etc. for guests across our portfolio of properties Process bookings which have been received from Direct Guests, Trade and Online booking channels. Liaise and communicate with internal stakeholders effectively. Maintain office procedures to ensure that all information is easily retrievable by all staff Requirements: Minimum 2-3 years’ experience in a Reservations or other related lodge position at a 4/5 Lodge or Boutique Hotel environment (not a large hotel chain) Able to work in a small team environment Be committed to service excellence Accuracy and attention to detail is crucial Able to work under pressure and can complete work quickly and accurately Be thorough and methodical Be friendly and outgoing Brings energy, passion, and a willingness to learn and contribute to the team Strong work ethic Be able to absorb large amounts of information as our properties are diverse Able to communicate to the Reservations Manager of any problems which you are experiencing or where you require assistance Excellent command of English – both written and verbal Proficient in MS Word, Excel and Outlook Be fully computer literate and tech savvy Adhere to company procedures Experience working on booking systems (PANStrat experience is a bonus) Own reliable transport is essential
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