Jobs in Go!

Village N Life is a leading Tourism and Hospitality company based in Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you. We are seeking a Reservations Consultant to join our busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within the Village N Life portfolio through the Travel Support Channel platform. Minimum requirements MatricAccommodation certificate / Hotel School Diploma is advantageousMinimum 2 years experience in a similar position withing the luxury hotel sectorFamiliar with the duties and responsibilities of the reservations department in a hotel Duties and responsibilities Property knowledge of all Village N Life brands and productsMaintain a high level of customer service Excellent written and verbal communication skillsAssist in investigating and resolving customer complaintsPromote and sell VNL products and services using up-selling and suggestive selling techniquesQuotations to be done accuratelyConfirmations and pro-forma invoices issued on time and according to procedure and payment schedulesFollow up and hand over of all details of groups to property management and events to the relevant operations managerAccurately record and process reservations from all channels on to the OPERA systemBooking of transfersProcess amendments to reservations, e.g. extensions, early departures etc. Manage No Show'sDealing with special requestsLiaise with credit and finance departments if credit approval is neededFollow up on provisional bookingsAccept waitlist reservations, record and follow up on PMSComplete monthly OTA reconciliations Shifts will be determined by the requirements of the Travel Support Centre and will include late shifts to 21H00 and weekends. Due to the high volumes of applications received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful. https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTMzNzcwMTE3P3NvdXJjZT1ndW10cmVl&jid1687399&xid2133770117 Apply Now

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