Retail Operations Manager - Richards Bay

Fostering Franchisee relationships, ensuring the continued operational management and expansion of National Fuel, Retail and Food sites by driving and developing sales and profitability by business optimization.

Main job functions

• Negotiate and secure profitable contracts.
• Handle CCMA Cases
• Multiple regions / site management portfolio
• Ability to enhance current operations while turnaround failing businesses into high-performing avenues.
• Lead companies into new markets segments.
• Brand awareness and engagement
• Introducing profit-driven initiatives that establish new revenue streams.
• Building a self-reliant network of franchisees that support each others successes and under-performing gaps, and to collaborate across all levels culturally and nationally.
• Established standardization of key supplier, contractor and costing specification model for all national food brands.
• Rollouts to include promotional strategies, new operational manuals, operations standards inspection audits, food training program for franchisees.
• All of which accelerate brand awareness, sales and category profitability.
• Focused on customer service excellence.
• Franchisee KPI achievement
• Brand compliance
• Staff recruitment and training
• Launching stores and site selections
• Ensured franchises achieve optimal GP margins by implementing turnaround strategies, improve existing processes, renegotiate supplier contracts, facilitate forums/regional meetings, and deliver sales-focused short-term strategies.
• Back-end areas include P&L, marketing, promotions, product development, visual merchandising, national inventory management, Health & Safety, audits, legislative inspections, brand development and competitor analytic review.
• Leading the launch, opening, management and optimization retail outlet conversions
• Inspections/Audits Software, Retail Checklist, Auditing & Online Training Programs rolled out nationally in all sites.
• Oversee all franchisees with focus on evaluating performance, driving product innovation, preparing annual regional sales budgets and brand management activities.
• Operations advisor on key financial and operational areas such as merchandising, minimizing expenses, planograms, store layout planning, driving sales, margin improvements, poor store turnarounds, maintenance standards, procurement and marketing.

Qualifications

• Position related tertiary qualification required.
• Min 5-7 years experience in a Regional / Area / Operations Manager role
• Min 5-7 years experience in Franchisee / Fuel / Retail Operations
• Drivers license
• Available to travel between sites & regions
• Computer literate (MS Office & Google Suite)
• Point of Sales / Arch / Winbranch / AURA / GAAP experience (adv)

Criteria

Leadership and Teamwork

Critical thinking and problem solving

Communication Skills

Effective Time Management

Adaptability

Fast Learner

Computer Skills

Customer Service

Ability to Work Under Pressure

Ability to Multitask

Project Management

Administration Skills

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.

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