Retentions Consultant Pretoria East - Pretoria
Dante Group Pty Ltd
Reference: PTA022799-DCH-1 RETENTIONS CONSULTANT Pretoria East Market related must have FAIS, RE5, Class of Business in long term and short term insurance Minimum requirements: Matric Regulatory Examination (RE5) Must be FAIS compliant with all relevant credits and qualifications as required under the FAIS Act Completed Class of Business - Long term and short term insurance CPD Hours A bachelor's degree in Business, Sales, Marketing, or related field is a plus 3 Years' of experience as a Retentions Agent Call centre experience Skills and Attributes: Excellent communication and interpersonal skills, with the ability to build rapport with customers Strong objection handling skills Strong problem-solving and negotiation abilities Familiarity with CRM systems and basic computer skills Self-motivated, results-driven mindset, with a focus on achieving retention targets Ability to work effectively in a fast-paced, team-oriented environment Key Responsibilities: Make outbound calls/inbound calls to engage with existing customers to retain new and existing business and ensure high retention rates Understand and effectively communicate BetterSure's product offerings, value propositions, and benefits to prospective and current clients Address customer inquiries, concerns, and objections, providing prompt and professional support Document and update customer interactions, sales activities, and retention-related information in the CRM system Collaborate with team members to identify opportunities for improving sales and retention strategies, sharing best practices and customer insights Participate in training and development programs to enhance product knowledge, sales techniques, and customer service skills Meet or exceed assigned retention and collections targets, while maintaining high levels of customer satisfaction Consultant: Dani Christian - Dante Personnel Pretoria Faerie Glen Apply via our website www.dantesa.co.za Or directly through the following link: https://webapp.placementpartner.com/wi/vacancy/?iddante&VacRefPTA022799&preview695eb24b501d4f1954b59d9d78324dc5 If you do not hear from us within 5 days, please accept that your application was unsuccessful
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