Provide comprehensive administrative support services. •Attend to various standard enquiries, as well as urgent pension related enquiries in the absence of the advisors; escalate as and when necessary. •Assist dependants with the completion of claim documents. •Complete and timeously submit EPPF death claim forms, attach certified documents in accordance with standard procedure. •Explain medical benefits / processes to pens assist pensioners to make a decision on medical changes / option changes and submit forms to Head Office. •Basic knowledge of Pension Funds Act •Knowledge of Pension Funds Rules •Relevant Diploma •2 years job-related experience •Retirement Fund industry knowledge is advantageous •RE5
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