RFX : 4917999 <Process Analyst Services - Pretoria
Objective of this Scope of Work The Process Analyst specialises in bringing change to the Prudential Authority through analysis design and implementation of the business process. The Process Analyst assesses the impact of business process change within people, systems, operations and management, and advocate new capabilities to ensure performance improvement. The role is responsible for the maintenance of operational (business as usual) processes. Scope of Services Definition The scope will include but will not be limited to: Define business processes relevant to Prudential Authority Analysis, design, development of business process to improve systems, data, information and people skills within specific functional areas. Implement automated process design using client BPM technology. Model processes as required. Obtain processes Sign off from the relevant process owner. Anticipates consequences and adapts problem solving based on continual feedback. Act speedily to resolve problems, queries and complaints. Review current state processes and identify problem areas, inefficiencies. Identifying and assessing automation/workflow opportunities within Prudential Authority and provide recommendations. Develop detailed business process flows and include how technology solutions will enable the business processes. Provide process documentation and operating instructions. Collaborate with key stakeholders such as architects, SMEs, process owners, technical experts to ensure viable and sustainable solutions. Minimum qualification required: Degree or Diploma in – Information Technology, Engineering, Informatics or Business Information Systems OR Process engineering certification such as CBPP or similar Minimum Experience Required: A minimum of 5- 7 years relevant experience At least 3 years proven work experience strictly in process analysis Experience in process modelling tools, preferably ADONIS toolset, or similar industry standard. The following will be an added advantage: Lean and Six Sigma methods and techniques Financial services industry experience Have in depth understanding of the BPMN Experience in Agile methodologies and hybrid Experience in Business Process Management Initiative Implementation Clear understanding of different process frameworks Ability to act as an Agent of Change management Knowledge & Skills: Knowledge of process related standards Clear understanding of different process frameworks Experience in process simulations Working knowledge of process analysis software packages Analytical thinker with good interpersonal skills Business analysis and process mapping Software Development and Processes BPMN, CBPP certification advantageous Competencies: Analysing and Designing Communication Data analysis and data presentation Efficiency management Streamlining and improvement Planning & Organising Adapting & responding to change Self-starter Driven and highly motivated individual Teamwork
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