RMB Trade Operations Manager - Johannesburg
FirstRand
Job Description To efficiently supervise the team managing the Trade Operations function, whilst being mindful of risk, process and compliance adherenceDeliver against operational and cost targets Prioritise resource allocation to minimise and reduce wastage Monitor costs for the financial year according to the operational plan Allocates and approves expenditure Review cost reports and resolves or explains variances to the budget Identify, control and escalate potential risks that may lead to increased costs Manage costs or expenses within approved budget to achieve cost efficiencies Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in Engage in cross-functional relationships to obtain and to provide work support. Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map Research, enable and consult on improvements and opportunities to harness technology and platform enablement Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy Monitor customer feedback reports and align processes to maximise efficiencies Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability Ensure implementation of relevant policies, governance and practice standards across the business Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks Educates others and makes suggestions for improvements Networks and participates in specialist risk forums where required Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities Understand competencies and skills required for own and employee's development and performance Identify development needs and select effective solutions to address own and employee development needs Ensure that each employee prepares a personal development plan that is implemented and reviewed as required Provide on the job coaching and guidance Manage team delivery against goals in the area of responsibility Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures Participate in Talent Management practices and processes in line with HR policies and procedures Implement employment equity plan targets in all recruitment and employee movement activities Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback Ensure skills are transferred in specific functions Ensure conflict resolution and respond to any complaints or concerns Set relevant stretch goals for team and motivate achievement Job Details Application Closing Date 10/03/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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