RMS Deployment Manager - IHS tower - South Africa

Company Description IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d'Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com Our Vision IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities. This role is based in Gauteng not Cape Town Job Summary: We are currently in search of a highly proficient Remote Monitoring System Manager with an emphasis on end-to-end deployment, particularly with our AIO-integrated RMS. The chosen candidate will spearhead the deployment endeavors of our RMS solutions, ensuring impeccable implementation and seamless integration into client operations. Key Responsibilities: Deployment Strategic Planning: Formulate and execute comprehensive deployment strategies, taking into account client requisites, system capabilities, and industry best practices. Define precise milestones and establish well-defined timelines for each deployment phase. Client Liaison and Communication: Act as the primary interface for clients during the deployment process, fostering effective communication and addressing any concerns in a prompt and professional manner. Regularly furnish status updates and progress reports to maintain transparent and informative client relations. Technical Proficiency in AIO-Integrated RMS: Demonstrate extensive proficiency with our AIO-integrated Remote Monitoring System, ensuring proficient system configuration, setup, and seamless integration. Expertly troubleshoot and rectify any technical issues that may arise during the deployment process. End-to-End System Configuration: Supervise the configuration of RMS hardware and software components to align with client specifications and operational imperatives. Assure the seamless integration of the system with existing frameworks and networks. Testing and Quality Assurance: Execute rigorous testing and validation of the deployed RMS to guarantee that all functionalities perform in accordance with expectations. Proactively identify and address any discrepancies or anomalies in a timely manner. Training and Knowledge Dissemination: Deliver comprehensive training sessions to client personnel on system operation, maintenance, and troubleshooting procedures. Generate user-centric documentation and resources for ongoing reference and proficiency. Risk Management and Contingency Planning: Identify potential deployment risks and craft contingency plans to proactively mitigate them. Establish and implement protocols for swiftly addressing unforeseen challenges during the deployment phase. Post-Deployment Support: Provide sustained support and assistance to clients post-deployment, addressing any additional needs or inquiries promptly and effectively. Collaborate seamlessly with the support team to ensure continued client satisfaction and optimal system performance. Qualifications: Bachelor's degree in Engineering, Information Technology, or a related field (Master's preferred). Demonstrated proficiency in deploying Remote Monitoring Systems, with a specific emphasis on extensive experience with our AIO-integrated system. Strong technical acumen in RMS hardware and software configuration. Exceptional project management capabilities, including adeptness in planning, execution, and meticulous documentation. Outstanding communication and interpersonal skills, tailored for fostering effective client engagement. Qualifications Bachelor's degree in Engineering, Information Technology, or a related field (Master's preferred). Additional Information Organizational Competencies Customer Focus - People demonstrating this competency understand & exceed our customers' needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery. Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment. Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect. Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious. Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve. Apply Now

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RMS Deployment Manager - South Africa

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