Overall purpose of Job:

Provide a professional and efficient first point of contact for customers, ensuring they receive a first-class service while optimising sales
Support the commercial activities of the team, ensuring all information and processes are effective

Main duties and Responsibilities:

Processing orders via email or phone
Checking data accuracy in orders, Invoices and quotes
Contacting clients for more information if required
Working from a price list to prepare quotations
Assisting customers with queries
Provide support for sales
Liaise with logistics/stores to ensure timely deliveries
Requesting prices from suppliers
Update sales records
Communicate important feedback from customers
Stay up to date with new
Invoice customers
Load new customers on SAGE
Process Proforma Invoices
Process New Inventory code requests
Process Purchase order request collaborate with buying and stores to ensure customers requirement can be fulfilled efficiently and profitable.
Filing
Waybills, labels and transport documentation for orders to be delivered
Quoting on Cla-Val products and buy-out products
Assisting walk in customers
Follow ups on quotations done on a daily basis
Contribute to high quality customer service and achieve sales targets