Sales Consultant - South Africa
Organising and Controlling Customer Base • Analyse QlikView reports weekly. • Submit weekly/monthly customer analysis/revenue reports • Prepare and schedule customer visits according customer category. • Call on existing and potential clients. • Compiling contacts lists utilising a range of resources for collecting information to create, maintain and • Retain customer base. • Plan sales pitch/services presentations to prospective customers. • Work within the framework of budget turnover and gross profit. • Maintaining ongoing customer services by responding objectively to a range of customer • Queries/enquiries relating to products or services. Selling Goods and Services • Ensure all necessary information/documentation is obtained before calling on a customer. • Obtaining a range of information from customers for identifying needs and establishing customer Profiles. • Informing/advising customers of a range of products/services available. • Acknowledging customer needs by recommending alternative goods and services offered. • Stimulate customer interest by demonstrating and explaining the benefits/end uses of a range of • products/services • Introducing new products in accordance with customer demand. • Organising courtesy calls for obtaining customer feedback on deliveries and monitoring after sales • Support systems. Administration • Updating customer information on Honeybee. • Log calls on honeybee as per required standard • Liaise with internal support to email quotations to customers. • Maintaining customer contracts on honeybee. • Follow-up customer orders. • Administering petrol expenses occurred. • Complete new business and lost business reports and submit to manager on monthly basis. Critical skills • Valid Driver’s License (Code 08) is essential • Proficient in MS Office with excellent computer skills knowledge. • Must have good telephone skills. • Excellent customer service skills. • Ability to listen and interpret information accurately. • Planning and organising skills • Numerical Skills • Good Communication Skills are essential; person must be well spoken and fluent in both English and Afrikaans. • Selling skills • A pleasant and controlled manner of dealing with people at all times. • An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position. Knowledge • Stock product knowledge • Price list knowledge • Know how to enquire on Axapta system • Know company policy with regards to customer services. • Product and pricing knowledge. • Knows the services the company has to offer. • Knows general operation of the company. • Knowledge of delivery routes and times Qualifications and Experience • At least 5 years’ sales experience, with a proven track record in exceeding argets • Relevant Sales or Marketing qualification would be an advantage • Own transport is essential • Valid Driver’s License
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