SALES CONSULTANT - Alberton
Adhoc
To assist walk ins, online and telephone customers in a timeous, positive, friendly and efficient manner maximizing the sales opportunity as per group Standard Operating Procedures Implementing all standard operating procedures adopted by the company in sequence Provide accurate customer services through quality checks and follow-up calls Addressing customers concerns and resolving it in a timeous and professional manner Generation of sales through either direct face to face, electronically, or telephone contact and responds to the customer inquiries promptly. Keep all regular and routine customer updated with regards to changes in products and services of the organization. Ensure priority customers are called daily before 8:30am to confirm orders for the day Meet and exceed sales targets and objectives assigned by Branch Manager. Communicate new product and service opportunities, special developments, information, or feedback gathered through customer interaction and forward onto sales supervisor or branch manager Accurately capturing of cutting list Self-improvement in learning new product offerings and brushing up of product knowledge on a daily basis Ensure cut lists are signed by customers. If approvals are over WhatsApp or email these need to be printed and attached to the order Identifying full potential of sales opportunity and upselling higher value products where appropriate Promotion of slow moving and dead stock items as highlighted by branch manager Update quotation tracker and update until order is confirmed and paid for Finding minimum 2 new customers per month and consistently looking for new business opportunities Showrooms to be maintained and labelled correctly Cleanliness and tidiness of sales counters and workspace Actively promote monthly broad sheet items and driving sales towards it Respond to all customer queries received via email or telephone messages within two hours All offcut sizes to be added in Cuprite as a size/component Default PBC reply templates must be used when replying to emails or online queries All online query quotations must be sent out before COB on the same day received All instore customers to be assisted before leaving for lunch or going home in the evening Participate in quarterly stock takes Grade 12 Qualification or equivalent sales certificate / diploma will be advantageous Computer Literate in Google apps, and MS office (excel, word) Bilingual Excellent communication skills Able to deliver excellent customer service, externally and internally Must have a good understanding of product knowledge and ability to upsell and cross sell One year general sales experience Ability to work individually and in a team Own transport Must be energetic and confident Willingness to work a flexible schedule and occasional overtime
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