Sales Manager - - Johannesburg

Requirements:

Responsibilities and expectations but not limited to:

Adopt a stakeholder-inclusive approach, by building strong working relationships with internal and external clients.
Effective and sustained management of all complaints to resolution with a view of retaining and repairing client relationship.
Regular meetings with clients.
Represent company effectively with comprehensive knowledge of product offering.
All service and incident related telephone calls and tickets responded to within prescribed SLA.
Escalation point for complaints from stakeholders, to track attendance to, and resolution of, problems and incidents.
Provide guidance, training, and mentorship to the sales team. Assist with the recruitment within the sales team.
Generation of sales amongst client accounts, including upselling and cross-selling.
Present sales, revenue and expense reports and realistic forecast to management.
Communicate client needs to technical teams and other areas of the business.
Forecast and track client account metrics.
Manage projects within client relationships, working to achieve client goals whilst meeting company goals.
Identify opportunities to grow business with existing clients.
Identify emerging markets and market shifts whilst remaining up to date with new products and competition status.
Ensure that multiple clients are maintained consistently and concurrently whilst meeting deadlines.