Sales Manager - M2 - Secunda
Sandvik
Sandvik Mining and Rock Solutions is a global leading supplier of equipment and tools, parts, services, and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, hauling, tunneling, and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as providing services and flexible maintenance programs that extend uptime and cut costs. General Description: Responsible for successful operation support to ensure that Sandvik exceeds customer expectations, and fosters customer loyalty and a positive customer experience to support the achievement of sales targets in the selected regions. The Sales Manager will start promoting Customer Service and Proactive selling for All Portfolios – Capital Equipment, Aftermarket, Rebuilds, Repairs, Digitalization, Service Contracts, etc. He will focus on increasing revenue for the MECU Portfolio by aligning our Customer Service Teams to develop long and lasting relationships with our customers. Duties will include but are not limited to, responding to queries from clients and resolving problems to ensure the customer can focus on their core activities. Additional focus points will be the setting of area-specific goals for each customer to promote a personalized service and proactive selling by tracking clients individually. The Sales Managers will be responsible for the following: Main responsibilities: Participate in and contribute to the development of the Sales Area strategic plans Assess the account's total potential with MECU products & services and develop future market potential for MECU business with the account. Perform opportunity analysis by operations/projects on share of wallet. Develop and implement local account business plans to secure current and new business within defined area and responsibilities. Ensure performance management processes are implemented (including talent & succession planning & and performance development) Co-ordinate support on products & services delivery as being a single point of contact for a customer Assist key stakeholders with area-specific business plans for equipment, aftermarket, and workshops Assist customers with forecasting equipment, parts, and services Assist with AR per customer Ensure the relevant activities (sales) are executed to increase revenue and efficiencies for equipment, aftermarket, workshops, and customer service Ensure the parts and AR backlog are shared with the customer and work together with PSSRs to decrease the backlog Improve customer service experience, create engaged customers, and facilitate organic growth Responds to customer service issues promptly Ensures effective alignment with customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinated with the team to meet expectations and agreements (NPS and contracts) Take ownership of customers’ issues and follow problems through to resolution Keep accurate records and documentation of customer service actions and discussions Analyze statistics and compile accurate reports Conduct market and needs analysis Keep ahead of the industry’s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities. Strategic and “out-of-the-box” mindset Excellent communication skills and ability to communicate at all levels Ability to understand strategy, develop and execute plans effectively Highly developed interpersonal skills Demonstrated ability to lead, manage, and develop a high-performing and diverse team Ability to coach and mentor employees to achieve goals Highly developed time management and organizational skills Strong negotiation and problem-solving skills to influence internal stakeholders and customers Strong health and safety culture Ability to drive change Flexible, self-motivated with demonstrated initiative and a strong sense of accountability High level of professionalism, honesty and integrity Ability to analyse and interpret statistical data Superior customer relations skills Financial and commercial acumen – interpreting financial and business documents and results Minimum Skills and Qualifications: Grade 12 / N3 Technical Qualification / Equivalent Qualification Diploma / Degree in mechanical / electrical engineering or Business Management (NQF 7) Diploma / Degree in business management (advantageous) Minimum 5 years Sales Experience SSDP (Supervisory Safety Development Program) completed One SGL Knowledge of Sandvik databases advantageous If you have any further queries, please contact us on 0800 331 331 Please note that HDSA (Historically disadvantaged South African) candidates will be given first preference in line with our EE Plan. Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach the vaccination certificate to the application. We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective, and background will lead to a better environment for our employees, our business and, thereby, our customers When you join our global team you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering. About Us Sandvik is a global engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. Our offerings cover the entire customer value chain and are based on extensive investments in research and development, customer insights and deep knowledge of industrial processes and digital solutions. We have world-leading positions in the following areas: Equipment and tools, service, digital solutions and sustainability-driving technologies for the mining and infrastructure industries, such as automated and electric mining equipment and eco-efficient rock processing Metal-cutting tools, tooling systems and digital solutions driving higher efficiency and automation in component manufacturing, as well as industrial metrology technologies, additive manufacturing services and metal powder In 2022, the group had approximately 40,000 employees, sales in about 150 countries and revenues of about SEK 112 billion within continuing operations. J-18808-Ljbffr
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