Sales & Marketing Business Relationship Manager - Cape Town City Centre
Responsibilities:
- Lead a team of IT professionals to deliver support and value to the BU in order for it to meet its strategic objectives.
- Direct and manage the provisioning of IT services to the sales operations of the business.
- Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval
- Develop and enhance relationships with key business stakeholders, actively manage their expectations & monitor satisfaction levels
- Address sales and marketing demand by capturing high level technology requirements
- Develop training, maintenance, implementation, upgrade, enhancements, safety procedures, protocol, and documentation where required
- 24/7 availability to resolve critical issues
- Provide overall oversight and management guidance for all vendors to ensure compliance to agreed SLAs
- Contract Management - Evaluates a potential service providers reputation, resources and expertise
- Carry-out all required contract negotiations for new and existing contracts with third parties
- Regular presentations and updates at leadership forums e.g. Sales LTs, Franchise Advisory Councils, Excos, Partner forums, etc.
- Bachelors Degree in Computer Science, Information Systems or other related field, or equivalent work experience.
- SAP certification and/or experience preferred, especially SAP SD and Hybris/Commerce Cloud
- CRM certification or experience preferred
- 10 or more years IT experience, preferably in a Retail environment
- 5+ years management experience, preferably in a business facing / client facing role
- Deep understanding of the retail technology stack to include OS, DB, middleware, POS, Loyalty, Card processing, IoT, application layer, virtualisation, and cloud technologies
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