Requirements:- Diploma / Certificate or equivalent (NQF 5).
- Up to 3 years as a Sales / Business Representative or similar role within the Manufacturing environment.
- Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems).
Responsibilities and expectations but not limited to:Sales- and Business Administration:- Canvassing and opening of new customer accounts based on their viability as future customers.
- Monitor monthly sales per customer using the Sales Management process.
- Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
- Provide monthly feedback to the Regional Manager on all activities relating to the customer.
- Introduce new marketing and promotion ideas and assist the customer in aligning its strategy with that of the Company (Marketing Strategy)
- Appropriate support in master and dynamic route planning in collaboration with Warehouse staff and Value Logistics.
- Host regular trade evenings and suitable entertainment to promote the product and grow/ develop customer relations.
- Initiate and monitor all promotional activity to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
- Assist with the credit application process.
- Co-responsible with debtors for effective, timeous collection of outstanding debtors monies.
- In collaboration with debtors, ensure that all outstanding debtors are always less than 45 days.
- Assist debtors staff in resolving customer queries.
- Pro-actively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.
- Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
- Monthly SBO meetings with Regional Manager to feedback status if new business.
Stock Control:- Liaise with Warehouse on an ongoing basis to ensure optimal availability of stock to resolve any outstanding queries.
- Assist with consignment stock process when required.
- Monitor buying patterns of all customers to assist in the forecasting of stock requirements monthly.
- Monitor stock rotations and replenish with new stock in need.
- Assist the customer in managing their own stock levels and mix.
Compliance:- Operates within controls and procedures in order to ensure the integrity of the company.
- Reports risks or areas of concern to management within own operating area.
- Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
Customer Service:- Maintains effective working relationships with employees and customers to render highest quality of services.
- Identifies and solves problems whilst demonstrating a high level of integrity in line with company core values.
- Ensure daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
- Provide regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
- Assist customer liaison department with maintaining customer base by updating customer information when necessary.
- Provide the customer with stands, POS material, claims and rotation procedure training.
- Update customer database by providing new information regarding new customers and / or updating existing information.
Cost Control:- Supports the effective and transparent use of financial and other resources.
- Ascertain whether correct pricing structures are in place at all times.
- Manage and monitor gross profit on a daily basis and implement action plan if necessary.
- Reduce operational costs by optimizing company resources (cell phone, car) and curbing unnecessary expenses.
- Limits expenditure, reduces costs and ensures deviations from budgetary limits are reported to direct Manager.
Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.
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