SAMSUNG Field Service Consultant's (FSC) R&R - Bryanston

On-site training for administrators within the accredited partner's.

     - Process alignment to GSPN in accordance to actual process's on the ground.

     - Warranty billing and error clearing which will reduce SSA's support department's burden.

     - This will allow current RSM's to focus more on Dealer Engagement and dealer process enhancements.

     - Due to training and upskilling of administrator's/owner's/manager's within the service centre's we will reduce LTP (Long Term Pending) orders (automatically speeding up service).

     - Support in rolling out of SSA Standard Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase Customer Satisfaction.

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- 2. to 5 years training facilitation experience .
- 2 to 5 years SAMSUNG products , process and service experience .
- Deep understanding of the SSA SOPÂ
- Experience in Warranty billing processÂ

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