Senior Account Manager - Sandton
Boardroom Appointments
About the role We are looking for a high performance and results driven Senior Account Manager who is experienced in retaining and up-selling existing accounts in a high-volume sales environment. With a portfolio of over 200 clients, you will be responsible for maintaining relationships with existing clients and continuing to advance their ambition through servicing their ongoing funding requirements. Requirements Extensive knowledge of sales principles and processes. Strong sales and closing skills. Process and data quality management. Proficient in MS office and any CRM software (Salesforce would be highly advantageous). Interpersonal skills Ability to build and maintain strong, long-lasting relationships with clients. Excellent verbal/written communication, interpersonal and negotiation skills. Qualifications and Experience 3 years B2B sales and account management / other relationship management experience. Minimum qualification: Diploma or similar relevant qualification (NQF6). Proven track record of successfully retaining and upselling to existing accounts. Experience in working with a high volume of clients via email, digitally and telephonically. Experience with SMEs is preferential. Team Management Experience (advantageous). Financial and Merchant Service experience (advantageous). What it takes to be successful Results Driven Consistently achieving monthly, quarterly, and annual growth; achieving funded, revenue and other relevant performance targets. Managing the retentions pipeline tightly to meet and exceed monthly and quarterly sales targets within the pricing parameters set. Enhancing relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of the clients business environment and requirements. Identify, address, and resolve concerns / queries within the business turn-around times required. Maintaining high customer satisfaction ratings. Able to drive volume personally and through the team with tenacity in a tough economic climate with business owners who are busy and have options. High performance leader Management of your team to ensure that they achieve monthly targets in order to reach quarterly and yearly targets. Ensure that salesforce is maintained, pipelines are being tightly managed, the sales process/SLAs are adhered to, client experience is managed and that your team lives the company values. Prepare regular reports of progress and forecasts to management. Working cohesively with a cross-functional team. Influence stakeholders, processes, and Salesforce builds to deliver on Retentions objectives.
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